Last Updated: February 2026
Refund
Policy.
Eligible Refunds
Refunds are processed according to the following criteria:
Total failure to deliver within agreed timeline plus a 7-day unresponsive period.
Delivered assets fundamentally deviate from the campaign brief markers.
Creator credentials confirmed as fraudulent, spoofed, or misrepresented.
Internal platform malfunctions leading to duplicate processing or errors.
Non-Refundable Cases
REFUNDS NOT AVAILABLE IF:
- Project deliverables have been delivered and approved.
- Funds have been transferred and verified by the Administrator.
- Strategic shifts or project changes after work has started.
- Subjective quality disputes (Revision terms apply).
How it Works
Start Inquiry
Initiate a support request from your project dashboard for immediate review.
Case Review
Comprehensive review of project evidence and communications. Response: 48-72h.
Final Decision
Final determination is made based on platform policies and project terms.
Refund Processing
Funds are returned to your original payment method within 5-7 business days.
Payment Security
Our platform utilizes Manual Verification for high-value transactions. Payments are only released once milestones are achieved and verified, minimizing the need for refunds by ensuring secure and trustworthy collaborations.